Essentials about About VoIP (Voice Over Internet Protocol) in 2022 – Gain knowledge from companies that have already implemented VoIP services and listen to their experiences. By “looking over someone else’s shoulders,” as the expression goes, you will be able to learn how to improve the efficiency of your own deployments and avoid the pitfalls that others have encountered.
During a roll out of VoIP, the following ten tips will help reduce the amount of time, money, and headaches that can occur as a result:
BUY TIME: Be prepared for difficulties, even if it seems like the deployment of VoIP will go off without a hitch. Because things don’t always go according to plan, you should build some wiggle room into your schedule. One company, for instance, placed an order with their carrier for an OC-3 circuit, and the installation process took an additional six months. The company was forced to make due with a DS-3, which had a significantly lower bandwidth than what they desired.
GET EVERYBODY ON BOARD: Assign the supervision of the VoIP project team to the business-unit leaders so that they are aware of the specifics and can pass this information along to their workforce. This not only shortens the transition period but also cuts down on the amount of time needed for user training.
KNOW WHAT YOU’VE GOT: Gain an understanding of the components that make up the network infrastructure of your company. Determine what kinds of hardware you have and whether or not they will support the technology that can improve the quality of your voice calls.
BE SURE THAT ALL DESK TOP PHONES HAVE THE CAPACITIES FOR POWER AND SWITCHING (PAS) AND ARE ABLE TO BE POWERED BY STANDARD POWER OVER ETHERNET IN ORDER TO PASS THE PHONE COMPATIBILITY (PoE, 802.3af is the IEEE standard).
A desktop computer and an IP phone can both be supported by a single LAN cable if the phones have built-in LAN switch ports, which is another requirement for the phones. Be sure that the IP phone port has a bandwidth of 1000 Mbps if Gigabit Ethernet is also required.
CONTROL OF BANDWITH: If testing reveals that there is a need to increase bandwidth, you may want to think about upgrading from Fast Ethernet to Gigabit Ethernet. Even if it seems like an upgrade would be too much right now, it is important to forecast whether or not there will be an increase in network traffic in the near future, as this could justify an upgrade.
CHOOSE THE APPROPRIATE CODEC: Businesses have access to a variety of codecs, from which they can select one that will take the voice stream and encode it for transmission over network wires. This allows the businesses to reduce the amount of bandwidth that is required by the VoIP service. Even though the bit rate of a codec can range from as low as 8Kbps to as high as 64Kbps, businesses need to test out a variety of codecs in order to determine which ones produce quality that is satisfactory. It is essential, in the event that bandwidth is restricted, to select the codec that offers the highest level of acceptability while consuming the least amount of bandwidth.
DIALING 911: It is essential to be aware that those who answer emergency calls using a VoIP service cannot track the calls. In spite of the fact that the VoIP is aware of its IP address, it is not aware of its physical location. The phone was free to move around and could be plugged into any of the available network jacks. As a consequence of this, emergency personnel might be dispatched to the incorrect location. It is recommended that you connect your phones to an analog phone line if at all possible in order to circumvent this issue.
SIMPLIFY TRAINING: Large-scale roll outs of VoIP require a significant number of end users to be educated on how to operate the new phones. The documentation of everything is very essential. Using pictures alongside written instructions, such as “Here’s the back of your phone, and here’s the network connector; now plug them into each other.” Additionally, having a list of frequently asked questions can help cut down on calls to the help desk.
GATEWAY TO SAVINGS: Consider restricting the deployment of IP phones to workstations only, and equipping other locations, such as fax machines, hallways, loading docks, or examination rooms with low-cost analog handsets that are connected to analog-to-IP gateways in order to connect the traffic to the VoIP network.
TAKE INTO ACCOUNT SOFT PHONES: Use these for specific types of employees, such as tech-savvy users or those who regularly work from different locations, such as branch offices, home offices, or on-site with customers. You can also use these for employees who work from multiple locations.
REMOTE CONTROL: Determine how remote management applies to your IP PBX and make the necessary adjustments. Can the same tools that are used to remotely manage, reboot, and configure your mail, file, and print servers also be used on your IP PBX or call server?
In a nutshell, if you are thinking about implementing VoIP technology at your place of business, planning ahead is essential. Nothing is more detrimental to the success of a company than squandering time and, more importantly, money on ideas that have not been adequately planned.